The Relationshib Between Customer Satisfaction & Process Excellence

The Relationship between form Excellence & client entertain In partial fulfill of Master of International vocation Administration(MIBA) executive program: Dr.Ashraf Sheta Submitted by: Moatz Mohammed Hamed ESLSCA 35-FD Spring 2012 Abstract We cognise that in our parvenue innovation the competition is very gawk & very hard; there are some options for the customers to opt among them. There are many companies which work hard to indulge their customers & gain new ones. anyhow that the technology revolution each day makes the competition more than difficult, so otherwise we give a strong carcass to align the company with the market, we go out be out of the competition. The intumesce-nigh of plaque become a customer-focused memorial tablet to compete well in the market. The customer becomes the driver for organization strategy. In tack to satisfy the customer & moreover charm the customer, the organization should chip in a strong establishment that assures the continuous improvement & customer focused. For this reason the organization carry their systems to be process focused. The bpm (Business mathematical operation Management) is the new comer for the market to drive the companies in more warmth for their customers. This paper highlights the relation between the bpm & customer comfort & how the well management for the processes reaches to customer satisfaction through delivering treasure to the customer. i Copyright of Moatz © List of public figureures anatomy 2.

1: Process Stages......4 Fig 2.2: Elements of business process management... ..10 Fig 2.3: The Process Strategy in strate! gic & task level.....11 Fig 3.1: Structure of Traditional & customer-Oriented Organization...18 Fig 3.2: customer Satisfaction Theory..23 Fig 3.3: Kanos Model ..........25 Fig 3.4: European Customer Satisfaction Index.......25 Fig 4.1: Process Stages......26 Fig.4.2:...If you postulate to bulge out a full essay, order it on our website: BestEssayCheap.com

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